I’ve published an initial article at the half-way point of the 5 year, £2million Heritage Quay project. Not a full evaluation, but an examination of how the Staff/Space/Collections dependency model (developed by Elizabeth Oxborrow-Cowan in The Benefits of Capital Investment for Archives) could be applied in practice for planning rather than retrospectively, and how we’ve used the Customer Service Excellence framework. I look at what lessons can be drawn for other archives in the HE sector. It’s a case study, so limited word count – but can be read at http://goo.gl/uEk0sc
I don’t think Elizabeth’s Capital Investment report got the publicity and sharing it deserved: it’s a good piece of work with some important evaluation of the capital funding for UK archives.